FAQS

We are open from 8.30am to 5.00pm Monday to Friday and 9.00am to 3.00pm on Saturdays.

Once you become a customer you can access everyday of the year. Most locations are 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

Yes, every day including Christmas and Easter.

Our offices are not open on a Sunday but customers can access their storage units.

No. Our hours allow for practical access to your unit, whilst locking down at night makes it possible for us to provide a higher level of security and monitoring.

Yes, all our sites have access and parking for cars, vans and moving trucks.

Some sites have drive up storage units available. If you require a drive up storage unit let the staff at your location know when discussing unit options.

If you have already completed the move-in admin requirements, you can give the removalist your key and code. They can access your unit, as you have authorised their entry.

For security reasons you will need to call your location for these details and go through the ID verification process. Alternatively, these details are in your initial move-in email.

We do not have keys to any of the storage units. If you have lost your 3 keys please contact us for the details of a locksmith. This costs around $120.

If you are happy to give them your keys and code, then yes, they can access your unit as you have authorised entry.

We prefer not to hold customer keys. However, we will look at each request on a case by case basis. Please contact your site to discuss this further.

All the PIN pads on the outside of the location or building turn your door alarm OFF when you enter. PIN pads on the inside of the building turn your alarm ON when you leave.

Arrangements can be made to assist with deliveries to your storage unit.

Some units are on the ground floor. Let us know what location and size you are interested in and we can advise if there are ground floor units available.

You can your account pay here – https://qjo.af3.myftpupload.com/pay-your-bills-2/ or we recommend paying via credit autobill. You get $20 credit when you use this method. Alternatively, you can pay online, in person, over the phone or via Bpay.

Your payment is due on the anniversary day of your move-in each month. For example – Your rental started on the 15th of the month, then it is due on that day each month.

No.

Yes you can. Call us directly to process payments over the phone, or set up autobill and we will process it automatically for you each month, or pay online at https://qjo.af3.myftpupload.com/pay-your-bills-2/

You can email us directly or call to change your billing information. We will need to verify you, hence the need to contact us.

Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.

You must pay for the first month in full up front. After that, you can pay on a fortnightly basis. However we would prefer monthly payments.

If you are having difficulty paying your rent please contact the staff at your storage location to discuss your situation.

No. If you choose to add protection cover, you get free protection cover for your first month. After that it is $15.00  per $5,000 of cover.

No. Protection cover is optional.

We offer Protection cover. This can cover for claims against Fire, Lightning, Impact, Explosion, Earthquake, Aircraft, Riots and Strikes, Malicious Damage, Storm and Tempest and/or Water and Burglary. For a full list of the Terms and conditions we have a copy of the product disclosure statement (PDS), which can be viewed at anytime in our office or sent via email.

Visit the box shop online for our discount box prices.

Melbourne Metro Delivery $25
Free Delivery for orders over $200*
*Maximum 20km from your chosen Fort Knox Site

Yes. A member of our team will call you when your order is ready to pick up.

Orders are processed during our office hours. Orders made within business hours are usually processed on the same day.

Yes, and you can pay on your next month’s bill.

Yes, you can find them in store or online.

We do not buy back used boxes. We sell our boxes to you at a cheaper price so you save money on the purchase price. Most local councils will pick up cardboard for recycling for free, or you can donate your boxes to a local charity.

Our process is completely paperless. When you reserve a unit with us, we will send a link to most of the paperwork online. On you move-in day you can sign up online with a copy of your photo ID or you can come in and sign up in store.

Yes. Drop in during office hours and we can give you a tour of the facilities and show you the lockers/ storage units.

Yes. Our online booking process allows you to book your storage unit before you arrive in Australia.

We can give you a list of preferred movers that have been recommended to us by previous customers. Just ask the staff at your storage location as they have a list of local movers that work in your area.

No. The vans are easy to drive with automatic transmission.

The minimum time that you can store for is 1 month.

You can rent a storage unit for as long as you need to.

Every storage unit comes with a free padlock, that is yours to keep.

We have a variety of storage unit sizes to suit your storage needs, from small lockers to large units. Check out our space estimator to find the size that you need. If you need specific size and height measurements please contact the staff your storage location.

Yes, you can upsize or downsize at any time during your stay with us. Give us a call and we will work out the best option for you.

We have car & trailer storage at most sites in fully enclosed storage units. We don’t have cheaper outdoor or open storage for vehicles.

Yes. We have temperature and humidity controlled wine storage at our Scoresby, Ringwood & Eltham locations.

We have a fully managed pest control solution that is maintained by Hayes Pest Control.

Yes. We have a pallet jack available at all locations for use during office hours. Some locations also have a walkie stacker forklift.

Every location is slightly different, however all Fort Knox Locations have back to base movement sensors, externally monitored camera systems, PIN access to authorised customers and a ‘locked down’ cut off time every night.

Yes. Prices start from $20 per ¼ bin or $80 for the whole bin which is 6m3.

You can contact us via phone or email to notify us of your move-out date. We are extremely flexible and just need 7 days notice that you are leaving. If you know that date in advance, it is always simpler to pay up to your last day when you make your final payment.